|
| |
|
| |
| ON TIME DELIVERY |
| PERSONAL SERVICE |
| SUPERB QUALITY ASSURANCE |
| EXCELLENT CUSTOMER SERVICE |
|
| |
|
|
| |
| 1.
How will I know if my artwork/logo will look ok on the item that I choose? |
| 2.
Help, I forgot to order my promotional product and my event is this week,
what should I do? |
| 3. When
will I get my order? |
| 4. Can you
guarantee my in hand date? |
| 5. If it
says 14 business days for production for my item, is there any chance
it will be sooner? |
| 6. I got
my order, and I don't like it. What now? |
| 7. What
happens if my order comes broken? |
| 8. Are you
a member of any organizations? |
| |
| 1. How will
I know if my artwork/logo will look ok on the item that I choose? |
| RushKing order processing includes a
paper art proof, at no additional cost to you. After we receive the
order, our full service art department will send you via email or
fax an art proof so that you can see exactly how the imprint will
be printed. You must sign off on that art proof before any order goes
into production. Until we get a signed art proof no printing will
begin. |
| 2. Help, I
forgot to order my promotional product and my event is this week,
what should I do? |
| First, don't waste any more time, you
did that already. Give us a call at 877-787-4564 and we will work
with you and advise you which orders can be produced in one day or
three days or longer. We will ask you when your event is and we will
guide you to the best product for you. Most of our items are available
as a RUSH, but be aware that Rush Charges apply. Rush Charges vary
depending on the item and we will let you know the pricing per each
item. PLEASE NOTE THAT THE 24 HOUR RUSH, OR THREE DAY RUSH DOES NOT
INCLUDE SHIPPING TIME. That time is only the amount of time, from
the time the art has been signed off to the time that the product
actually ships. Then the product will need to ship in enough time
for you to meet your in hand date. |
| 3. When
will I get my order? |
| Depending on which item you choose determines
your order time frame. Production time does not start until the order
is confirmed, and the art is signed off. We will advise you the standard
production for the item that you choose. You will then have the opportunity
to notify us if you need it quicker and if you would like the rush
charges. Once again, the production time does not include the shipping
time. Assume 5 business days for the UPS ground shipping. |
| 4. Can you
guarantee my in hand date? |
| At RushKing Promotions we work very
hard to make sure you have the order by your date if not before. All
orders are monitored throughout the process to make sure that we are
running on schedule. If for any reason, there are any delays you will
be notified of ship time, and if necessary switch to a different item.
We have a 99% on time rate and we pride ourselves with making sure
all orders run on time. If necessary we have overnight crews to do
anything necessary to get all orders out when they are supposed to
get it. Please note that once we ship the order from us to you, we
cannot be responsible for problems that might pop up with UPS. We
will ship using the appropriate method, but occasionally UPS or FED
EX does have problems. RushKing Promotions stands behind our warehouses
but once the shipper has the order, we cannot be responsible for shipper
delays. |
| 5. If it
says 14 business days for production for my item, is there any chance
it will be sooner? |
| Usually not. The estimates are usually
on target. Perhaps the item will ship at most a day sooner. We have
huge volumes of orders and the orders are run in the order they are
received. The only way to assure yourself that the order will ship
sooner is to select a 3 day rush which includes additional fees. |
| 6. I got
my order, and I don't like it. What now? |
| What is wrong with the order, is the
item not what you expected, is the imprint wrong. You will have to
call us at 877-787-4564 to discuss the problem with a representative.
|
| 7. What
happens if my order comes broken? |
| We know that this can be frustrating.
If an order arrives and appears to have been damaged during shipping
please call us at once. We need to know about any broken product right
away so that we can either reprint what was broken or give you a credit
for those pieces. We will discuss with you and decide what will work
better for us. We need to make a claim with the shipper and if we
need to do a reprint we need to make sure we have the printing screen
still available. Please let us know the total number of broken pieces
within 7 days of receipt of an order so that we can proceed quickly
to get the situation fixed for you. |
| 8. Are you
a member of any organizations? |
| Yes we are a member of the Advertising
Specialties Institute (ASI). |
